If that is the case then we'll need to determine which component of protection is blocking it and disable that particular module or create the right kind of exclusion. If there aren't any then it is possible that one of the protections in Malwarebytes is conflicting with the program without detecting or blocking it as a threat.

Click the Gather Logs button, and once it completes, attach the zip file it creates on your desktop to your next replyĪlso, if you see any block notifications from Malwarebytes that will be most helpful.

Accept the EULA and click Advanced tab on the left (not Start Repair).Download and run the Malwarebytes Support Tool.Please replicate the issue where the software is blocked from working, then do the following so that we may take a look and hopefully determine why Malwarebytes is blocking the program: To try and correct this issue we'll need to figure out which component of Malwarebytes is blocking the program, then we should be able to either create the right kind of exclusion, or disable the specific module that is blocking it so that you may use both programs together without issues. Before submitting your reply, be sure to enable 'Notify me of replies' like so:Ĭlick 'Reveal Hidden Contents' below for details on how to attach a file: Please attach the file in your next reply. Upon completion, a file named mbst-grab-results.zip will be found on your Desktop. You will be presented with a page stating, ' Get Started!'Ĭlick the Advanced tab on the left columnĪ progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next

You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program

NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:

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